| Customization: | Available |
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| After-sales Service: | 24 Hours After Sale Service |
| Warranty: | 24 Hours After Sale Service |
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Q: What is the species of wood fiber you use?
A: Eucalyptus, poplar and some mixed wood, which is color related.
Q: What about your main market?
A: The main market is always oversea. More than 90% of the products are for export, and main market is Greece, Czech Republic, Italy,Germany, Spain, Austria, Swiss, Estonia, Norway, UK, Korea, Thailand, Indonesia, Vietnam, USA, Canada, Argentina, Australia,etc.
Q: Do your WPC products have color fading problem?
A: To be honest, the products do have some color fading problem mostly during the first 6 months after installation, but not be obvious.
Q: How many production lines you have? What about the production capacity per month?
A: 30 extrusions lines. 60 containers per month.
Q: What properties will you test for your raw material and end products?
A: Wood fiber: ash content, fiber size, water content.
HDPE: melting index, ash content, physical property test for finish product.
End product: melting index, ash content, physical property test for finish product.
End product: strength test, boiling test and expansion rate test, temperature cycle test, outdoor UV test.
Q: What about delivery time for one container?
A: 15-20 days upon deposit payment well received.
Q: Do you provide free samples?
A: Yes, customers need to pay the courier fee for free samples, but we will refund it after the customers place the orders.
Q: Have you ever received any complaints from your customers?
A: Frankly speaking, yes. And it's mainly about color difference, cause our raw material is recycled material, there is always difference between different lots. Now mixing is done for our HDPE plastic and also after pelletizing to well control of this problem.
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